Return Policy

Return Policy

1. 100% SATISFACTION GUARANTEED

Customers are always our first priority at Smart Fitness Equipment . We empower our associates to become experts in their shops to go above and beyond to meet the customer’s needs and expectations. Our goal is to be the best retailer in Australia in the eyes and minds of our customers and associates. That’s why Smart Fitness Equipment and each of our store locations are prepared to provide you with the Smart Fitness Equipment 100% Satisfaction Guarantee.

2. ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?

The following guidelines apply for returns or exchanges:

  • Shipping costs will not be refunded

  • Sales tax will be refunded to the original method of payment

  • Some of the products (like weight plates) purchased at SFE cannot be returned or exchanged

  • Most of our products are not for commercial, wont be refund or returned if using in commercial

3. AFTER I’VE SHIPPED MY PRODUCT BACK, WHEN WILL THE REFUND REFLECT ON MY CREDIT/DEBIT CARD?

Once we receive your order, please allow 2-3 business days for your order to process and 3-5 business days for a refund to reflect on your credit/debit card.